Privacy Policy

At LevelHome Huntsville Artificial Grass, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

1. Information We Collect

We collect information that you provide directly to us, including:

• Name, email address, and phone number when you request a quote or contact us
• Property address and project details when you inquire about our services
• Payment information when you engage our services
• Communication preferences and feedback

We also automatically collect certain information when you visit our website:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website or search terms used to find us
• Device and operating system information

2. How We Use Your Information

We use the information we collect to:

• Provide quotes and respond to your service inquiries
• Schedule appointments and complete your project
• Process payments and maintain transaction records
• Communicate with you about your project or service
• Send you updates, promotions, or educational content if you opt in
• Improve our website and customer experience
• Comply with legal obligations and protect our rights

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information with:

• Service providers who help us operate our business, such as payment processors or scheduling tools
• Professional advisors, including lawyers and accountants
• Law enforcement or regulatory agencies when required by law
• Business partners with your explicit consent

All third parties we work with are required to protect your information and use it only for the purposes we specify.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

We cannot guarantee absolute security, but we take data protection seriously and continuously work to improve our security practices.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law or for legitimate business purposes.

When we no longer need your information, we will securely delete or anonymize it.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access the personal information we hold about you
• Request corrections to inaccurate or incomplete information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Object to or restrict certain types of data processing

To exercise any of these rights, please contact us using the information provided below.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will promptly delete it.

10. Marketing Communications

If you opt in to receive marketing emails from us, you can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Even if you opt out of marketing communications, we may still send you important service-related messages about your project or account.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new effective date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how we use it, and the right to request deletion of your information.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: